Terms of service

Terms of Service

Last Updated: 2026 — Version 1.0

HomeLink Router Solutions LLC

Please read these Terms of Service (“Terms”) carefully before accessing the website, downloading materials, or purchasing products from HomeLink Router Solutions LLC (“HomeLink,” “we,” “us,” or “our”).

By accessing or using our website, downloading educational materials, or purchasing any product or service, you agree to be bound by these Terms. If you do not agree, you may not access or use the Service.

1. Nature of Products & Services

1.1 Educational Content

HomeLink provides educational materials explaining how corporate IT systems monitor network behavior, location signals, and security events.

All educational content is informational only. It does not instruct users to violate employer policies, bypass security controls, or engage in unlawful activity.

1.2 Hardware & Networking Solutions

HomeLink offers pre-configured networking hardware designed for personal networking, connectivity consistency, and privacy-conscious use.

You are solely responsible for:

Compliance with employment agreements
Adherence to corporate IT policies
Compliance with local laws and ISP terms

HomeLink does not encourage or endorse misuse of its products.

2. HomeLink Support Access

2.1 What HomeLink Support Access Is

All HomeLink hardware subscriptions include HomeLink Support Access, a remote management capability that allows HomeLink technicians to access your router for the purpose of providing technical support. Your router maintains an encrypted management tunnel to HomeLink’s infrastructure at all times. The existence of this tunnel does not mean your router is being actively accessed — it is only used when a support session is initiated.

HomeLink Support Access is a required component of the HomeLink subscription service and cannot be disabled while your subscription is active. By activating your travel router, you acknowledge that you have read and agree to the terms of this section.

2.2 When We Access Your Router

HomeLink will only access your router when a support ticket has been opened by you or on your behalf. Opening a support ticket constitutes your authorization for HomeLink to access your router for the duration of resolving that ticket.

When a support session occurs, you will receive an email notification confirming that access took place, which ticket it was associated with, and the time it occurred. A complete record of all access sessions is permanently visible to you in the HomeLink customer portal under your account history.

We will not access your router outside of an open support ticket under any circumstances.

2.3 What We May Do During a Support Session

During an active support session, HomeLink support staff may:

View system logs and diagnostic information on the router
View and modify network and tunnel configuration
Restart router services or the router itself
Push configuration or firmware updates
Run diagnostic commands to identify and resolve the reported issue

All actions taken during a support session are logged internally and associated with the relevant support ticket.

2.4 What We Will Never Do

Regardless of the circumstances, HomeLink will never:

Access your router outside of an open support ticket
Inspect, monitor, log, or retain your network traffic or the content of communications passing through your router
Access devices on your home or travel network
Store or retain your router’s private keys or credentials
Share access to your router with any third party without your explicit written consent

2.5 Subscription Cancellation

If you cancel your HomeLink subscription, your service — including tunnel access — will remain active until the end of your current billing period. No further charges will occur after cancellation. Your account and router configuration are retained and you may resubscribe at any time.

Cancellation does not terminate the HomeLink Support Access tunnel during the remaining service period.

2.6 Account Deletion

You may permanently delete your HomeLink account at any time from the portal settings page or by contacting support. Account deletion is subject to a 48-hour confirmation window, during which you may cancel the deletion request by contacting support@homelinkrouters.us.

After the 48-hour window, deletion is permanent and irreversible. Upon deletion:

Your HomeLink subscription is cancelled immediately with no further charges
Tunnel access is terminated
The HomeLink Support Access management tunnel is permanently revoked and cannot be restored under any circumstances
All device tokens are invalidated
Your HomeLink routers will no longer be able to connect to the HomeLink network

Deleted routers cannot be re-provisioned to any HomeLink account. If you wish to use HomeLink in the future after deleting your account, you will need to purchase new hardware and create a new account.

HomeLink Router Solutions LLC retains an anonymized record of your account for internal audit and legal compliance purposes in accordance with applicable law.

3. Digital Products & Refund Policy

3.1 Digital Products

All sales of digital products are final once delivered.

3.2 Hardware & DFY Solutions

Refund terms for hardware products and done-for-you services are governed by the guarantee stated on the sales page at the time of purchase.

4. Guarantee & Risk Reversal

HomeLink guarantees that DFY hardware solutions will be properly configured, tested, and delivered as described.

If HomeLink fails to deliver a working configuration for your stated environment, you may be eligible for a full refund under the conditions described at purchase.

HomeLink does not guarantee:

Continued employer access
Absence of employer review
Compatibility with all networks indefinitely
Permanent avoidance of detection

5. Disclaimer of Warranties

All products and services are provided “AS IS” and “AS AVAILABLE.” HomeLink disclaims all implied warranties, including merchantability and fitness for a particular purpose.

6. Limitation of Liability

HomeLink is not liable for:

Loss of employment
Contract termination
Disciplinary action
Legal consequences arising from use of products
Loss of access to corporate systems

Total liability is limited to the amount paid for the product.

7. Shipping & Risk of Loss

Risk of loss passes to you upon delivery to the carrier. HomeLink is not responsible for customs or postal delays.

8. Intellectual Property

All materials provided by HomeLink are proprietary and for personal use only. Redistribution is prohibited.

9. Governing Law

These Terms are governed by the laws of the State of Florida, USA.

10. Changes to These Terms

HomeLink may update these Terms from time to time. If we make material changes to Section 2, we will notify you by email and require your re-acknowledgment before continued use of the service.